Privacy Policy

Introduction

steady.ae ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment collection services and visit our website.

This policy complies with the General Data Protection Regulation (GDPR) and UAE data protection laws. By using steady.ae, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Financial Information: Invoice data, payment details, accounts receivable information
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Communication Data: Records of correspondence, support tickets, feedback

How We Collect Information

• Directly from you when you sign up, fill forms, or communicate with us
• Automatically through cookies and similar tracking technologies
• From third-party integrations (accounting software, CRM systems)
• From public sources and business registries

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide payment collection services, send reminders, and manage accounts receivable
• Communication: To respond to inquiries, provide support, and send service updates
• Improvement: To analyze usage patterns and improve our services
• Compliance: To comply with legal obligations and prevent fraud
• Marketing: To send promotional materials (with your consent, which you can withdraw anytime)

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure.

Your Rights (GDPR)

You have the following rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of data processing
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent for data processing anytime

To exercise any of these rights, contact us at hello@steady.ae. We will respond within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it. Typical retention periods:

• Active customer data: Duration of service + 7 years (for financial records)
• Marketing data: Until consent is withdrawn + 2 years
• Support communications: 3 years after last interaction

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us: